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Electronic Complaints Book:
Besides being able to present any complaint or claim relating to our products by phone +351 210990444, email firstname.lastname@example.org or customer support form under DL.n.º 156/2005 of 15 September, amended by Decree-Law n.º74 / 2017 of June 21, you can also submit your complaint or claim the electronic complaints book.
Dispute resolution platform:
Under Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of 21 May 2013, on the resolution of consumer disputes online (RLL Regulation), we inform that there is a dispute resolution platform where consumers and traders can register their complaints and monitor their progress. The European Commission therefore wants to boost confidence in online shopping. The platform is accessible through the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN