The website is registered under the "Regulation for the registration of .PT domains / subdomains" and is owned by Balão+ Unipessoal, Lda., Headquartered at R. Eugénio dos Santos, Lt-9, at Seixal, Portugal, registered at the Commercial Registry Office of Montijo under the unique registration number and legal person PT509314481

For any clarification related to the website or with these General Conditions of Contract and Use, you can contact the Customer Support Service through any of the following means:

  • Email:
  • Letter: Balão+, R. Eugénio dos Santos, Lt-9F, 2840-185 Seixal, Portugal
  • Phone: +(351) 210990444 - Opening hours: Monday to Friday from 9am to 6pm


Upon confirming your order, our online system creates a purchase order. The automatically created document has no tax value. The invoice for your order will accompany the merchandise when it is shipped.

We recommend that you inform us of your tax identification number, otherwise the invoice will be imitated as a final consumer.

Conflict Arbitration

Balão+ is registered with the CACCL (Center for Arbitration of Consumer Conflicts in Lisbon), headquartered at Rua dos Douradores, nº 116 - 2nd 1100 - 207 Lisbon. Tel: 218 80 70 30, email:
In the event of a dispute, the consumer may resort to this dispute resolution center.

We are also registered on the EU dispute resolution platform:
Under Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of 21 May 2013, on the resolution of consumer disputes online (RLL Regulation), we inform that there is a dispute resolution platform where consumers and traders can register their complaints and monitor their progress. The European Commission therefore wants to boost confidence in online shopping. The platform is accessible through the following link:

Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform ( serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.