Balão + is concerned with your satisfaction and if the item you purchased does not meet your expectations, we can help you find another solution.

You can go to our facilities, or contact us either by phone or email. Click here.

The return of articles must respect the following conditions:

  • Return of items in good condition (in sales condition), with original packaging and accompanied by the respective invoice.
  • Exchanges or returns of batteries, batteries and leds are not accepted.
  • Customized exchanges or returns are not accepted.

All articles require evaluation by the technical teams of Balão + and only after their assessment of the conformity of the above mentioned parameters, we can accept the exchange or return of the articles in Balão +.

If the packaging is damaged and / or the articles have evident marks of use, we cannot accept the exchange or return of the product.