Applicable for purchases made at www.balaomais.pt
Any order contract placed on the BALAOMAIS website can be freely resolved under the terms of article 10 of Decree-Law no. 24/2014 of 14 February, with the user being responsible for the return costs. To this end, the User must return his order within a maximum period of 14 days from the date of receipt, by contacting our customer service through Customer Support
In no case send the articles without prior contact as they will not be received.
Balão+ does not accept any return sent with postage to be paid or a refund, committing itself to reimburse the User within a maximum period of 14 days from the date of receipt of the communication of the resolution under the terms of article 12 of Decree-Law no. 24/2014 of 14 February or the business day following receipt of the return or proof of return of the order, whichever is the last.
The refund of payments will be made through the same payment method that was used by the User in the initial transaction or by bank transfer, if the payment method used does not allow it.
The return of articles must respect the following conditions:
- Returned products must be in sales condition, that is, in the same condition in which they arrived in the hands of the User, without any anomaly, with original packaging and accompanied by the respective invoice.
- Exchanges or returns of batteries, batteries and leds are not accepted, except for lack of conformity.
- Exchanges or returns of personalized items are not accepted.
Conditions applicable in case of return
If you choose to return the amount we inform you that:
If the value resulting from the exchange of products for an order is higher than the initial value of the same, the User will have to pay for the difference, using one of the available payment methods.
If the value resulting from the exchange of products for an order is lower than the initial value of the order, or in case of return, the User may choose one of the following ways of refunding the excess amount paid:
- Shopping voucher (valid for use in future purchases on the Balão + website); or
- Refund by bank transfer to account to be indicated.
- Items sent for free, or as gifts or bonuses, will not be refunded